Truckers Balance Terms & Conditions

1.1. Truckers Balance is a feature in the Truckers app which has the following functionalities:

1.1.1. Truckers Balance displays the amounts you owe as a result of your use of the Truckers app or your purchase or use of the cargo delivery services available on the Truckers app, including in case:

• (a) we have been unable to charge you for any cargo delivery services you purchased using the Truckers app (because of a failed card payment, for example);
• (b) you have incurred any penalties or additional fees as a result of your use of the cargo delivery services;
• (c) you have incurred any other payables in connection with your use of the Truckers app.

1.1.2. Truckers Balance displays amounts which you can use for purchases of cargo delivery services available on the Truckers app – where such amounts may be available to you because:

• (a) you have withdrawn from the purchase of any of the cargo delivery services purchased using the Truckers app and the amounts you paid have been returned to you;
• (b) you have had a negative experience using the Truckers app and these amounts have been made available to you as compensation thereof;
• (c) these amounts have been made available to you as part of a promotional campaign;
• (d) you have used the Top-Up Function described in Section 2.

1.1.3. Truckers Balance can be used to pay for the purchase of selected cargo delivery services available on the Truckers app as further described in Section 4.

1.2. Depending on which country you are using Truckers Balance from:

• 1.2.1. Truckers Balance may be available to you with all of the functionalities listed in Section 1.1, including the Top-Up Function;
• 1.2.2. Truckers Balance may be available to you with all of the functionalities listed in Section 1.1, except the Top-Up Function;
• 1.2.3. Truckers Balance may not be available to you at all.

1.3. Any amounts available on your Truckers Balance can be used exclusively for purchases of cargo delivery services available on the Truckers app in accordance with Section 4.

1.4. You do not have the right to claim that any funds available on your Truckers Balance, including the amounts which you have transferred to us using the Top-Up Function, would be returned to you, redeemed in cash, or made available to you in any other way than for the purchase of cargo delivery services.

1.5. You do not have the right to claim that any funds available on your Truckers Balance would be transferred to a third party or otherwise made available to any third party.

1.6. The amounts available on your Truckers Balance shall not be deemed as electronic money, deposits, or otherwise as funds, which we hold on your behalf.

1.7. In case you have any funds available on your Truckers Balance in any particular currency, then those funds might not be available on your Truckers Balance for use in another country, where such currency is not the official currency.

1.8. Truckers Balance cannot be used with Truckers Business.

1.9. Note that Truckers Balance is operated by Odyces Pty Ltd, but not all of the cargo delivery services available on the Truckers app are operated by Odyces Pty Ltd. Odyces Pty Ltd shall not be liable for any cargo delivery services available on the Truckers app by virtue of these Terms.

2.1. The "Top-Up Function" allows you to make a transfer of funds to us using any of the payment methods available on the Truckers app, where such funds are allocated:

• 2.1.1. firstly, to settle any debt you may have for any cargo delivery services purchased using the Truckers app;
• 2.1.2. secondly, to make amounts available to you for future purchases of cargo delivery services available on the Truckers app.

2.2. You can use the Top-Up Function with any of the payment methods which are available for the Top-Up Function in the Truckers app.

2.3. The payment methods which are available for the Top-Up Function in the Truckers app may include all of the payment methods which are usually available for purchases using the Truckers app or only some.

2.4. We reserve the right to add or remove payment methods which are available for the Top-Up Function in the Truckers app at any time for no reason.

2.5. We may impose limits to the Top-Up Function, including limits in the form of:

• 2.5.1. a limit to the maximum amount which can be transferred to us using the Top-Up Function in one single transaction;
• 2.5.2. a limit to the maximum amount which can be transferred to us during a particular period of time (for example, 12 months);
• 2.5.3. a limit to the maximum amount which can be accrued on Truckers Balance at any given time.

2.6. Whenever you are using the Top-Up Function, you are making a prepayment for future purchases of cargo delivery services available on the Truckers app.

2.7. Amounts transferred to us using the Top-Up Function are not subject to any withdrawal rights, including any consumer withdrawal rights. The purchases you make using the amounts available on your Truckers Balance may be subject to withdrawal rights in accordance with the terms and conditions applicable to the sale of the relevant cargo delivery services.

3.1. The Truckers app may provide you the option to set up the Top-Up Function such that transfers of funds for the Top-Up Function are made automatically (the "Auto Top-Up Function"), including:

• 3.1.1. after certain periods of time (for example, once a month); or
• 3.1.2. each time the amounts available on your Truckers Balance fall under a certain minimum threshold.

3.2. Upon using the Auto Top-Up Function, you shall be responsible for making sure that:

• 3.2.1. the payment instrument you have chosen for the Auto Top-Up Function can be used for the Auto Top-Up Function (for example, the relevant payment card is not expired);
• 3.2.2. you cancel the Auto Top-Up Function in due time so as to avoid transferring us more funds than you had intended.

4.1. Provided that you have amounts available on your Truckers Balance, you can use Truckers Balance to pay for selected cargo delivery services available on the Truckers app.

4.2. The cargo delivery services which can be paid for with Truckers Balance may include all of the cargo delivery services available on the Truckers app or only some.

4.3. We reserve the right to add or remove cargo delivery services that can be purchased with Truckers Balance at any time for any reason.

4.4. We may impose limits to using Truckers Balance, including limits in the form of:

• 4.4.1. the maximum amount which can be spent using Truckers Balance in one single transaction;
• 4.4.2. the maximum amount which can be spent using Truckers Balance during a certain period of time (for example, during one day or one month).

4.5. Whenever you are using Truckers Balance as a payment method, you are spending amounts which we have made available for you on the Truckers app or amounts which you have prepaid for future purchases of cargo delivery services available on the Truckers app by using the Top-Up Function.

5.1. In case you have amounts available on your Truckers Balance, then we may debit your Truckers Balance for any amounts which you owe as a result of your use of the Truckers app, including in cases set out in Section 1.1.1 and even in case you have not selected Truckers Balance as your default payment method.

5.2. In case you do not have sufficient amounts available on your Truckers Balance to settle the entire amount you owe, then such amounts may be debited from both your Truckers Balance (in the amount available) and any of your payment instruments added as payment methods in your Truckers app (in the remaining amount).

6.1. In case we are or should become subject to statutory obligations related to anti-money laundering, combating the financing of terrorism, or the application of international sanctions, then, upon our request, you shall be obliged to present us any information and documents which we may need in order to perform such obligations.

6.2. In case we have reason to believe that your Truckers Balance may be used for fraud or for conducting any illegal activity or that an unauthorized third party may be using your Truckers Balance, then you shall be obliged to present us any information and documents which we may need.

6.3. We shall have the right to suspend the use of your Truckers Balance and the right to reject any purchases proposed to be made using your Truckers Balance in each of the following cases:

• 6.3.1. we suspect that your Truckers Balance may be used for money laundering, terrorist financing, breach of international sanctions, fraud, or any illegal activities;
• 6.3.2. we suspect that an unauthorized third person may be using your Truckers Balance;
• 6.3.3. we suspect that you have provided us incorrect or insufficient information or documents;
• 6.3.4. we are obliged to do so under applicable laws or by order of any public authority;
• 6.3.5. any of our payment service providers, any payment scheme operator, or any of our cooperation partners demands that we cease the provision of Truckers Balance.

The applicable version of these Terms shall be available on our website in the English language at any time at http://truckers.am/legal/. We may facilitate these Terms also in other languages, but we do not undertake any obligation to do so. Communication in connection with these Terms and the services provided under these Terms shall be held in the English language, unless we facilitate communication in any other language. If you have any questions, requests, or complaints in connection with these Terms or the services provided under these Terms, then you may reach out to us through any channel available for that purpose in the Truckers app or via support@truckers.am.

8. Term. If Truckers Balance is available in your country, then Truckers Balance is an integral part of the Truckers app in your country. As such, these Terms are applicable to you as of the moment you start using the Truckers app and remain valid until the termination of your use of Truckers Balance or the Truckers app.

9. Termination. We may unilaterally terminate your use of Truckers Balance by notifying you at least 1 month in advance either by e-mail, an in-app notification, or otherwise. In such case, you shall have the right to demand that any remaining amounts which you have transferred to your Truckers Balance using the Top-Up Function be returned to you. You do not have the right to withdraw from these Terms or from the use of Truckers Balance.

10. Amendments. We may unilaterally amend these Terms at any time. Unless the amendments have no effect on your rights and obligations under these Terms, you will be notified about amendments to these Terms by e-mail, by in-app notification, or otherwise.

11. Governing Law. These Terms are governed by and construed and enforced in accordance with the laws of South Africa.

12. Settlement of Disputes. If a dispute resulting from these Terms cannot be settled by negotiations, then the dispute will be resolved by the High Court of South Africa, Gauteng Division, Johannesburg.

13. Consumer Protection Provisions. In accordance with the laws applicable in the country where you have your habitual residence, mandatory consumer protection provisions may override relevant provisions of South African laws, disputes may be resolved in other courts than the High Court of South Africa, Gauteng Division, Johannesburg, and you may seek recourse from a consumer protection authority. You do not have the right to withdraw from these Terms or from the use of Truckers Balance.

14. Final Provisions. If any provision of these Terms is held to be void or unenforceable, then we shall have the right to unilaterally amend these Terms by replacing the provision which is held to be void or unenforceable with a provision which is valid and enforceable so that, to the extent possible, the effect of the amended provision would be the same as the effect of the initial provision. We may transfer our rights and obligations under these Terms to any third party without your consent.